KEHENG Tools respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you visit our website or contact us, we may collect information such as:

Name
Company name
Email address
Phone number
Country or region
Inquiry details
Product requirements
IP address
Browser and device information
Website usage data

We may also collect information that you voluntarily provide through contact forms, quotation requests, email, WhatsApp, or other communication channels.

2. How We Use Your Information

We may use your information to:

Respond to inquiries and quotation requests
Provide product information and technical support
Process and manage customer communications
Improve our website, products, and services
Understand customer needs and website usage
Prevent fraud, abuse, and security risks
Comply with applicable legal and regulatory requirements

We will not use your personal information for purposes unrelated to our business without an appropriate legal basis.

3. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may be used to:

Remember user preferences
Improve website performance
Analyze traffic and visitor behavior
Support website security
Measure the effectiveness of marketing activities

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

4. Google Analytics and Similar Services

We may use third-party analytics services, such as Google Analytics, to understand website traffic and user behavior.

These services may collect information such as IP address, device type, browser type, pages visited, and time spent on the website.

The information collected is generally used for statistical and website improvement purposes.

5. How We Share Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate our business, including:

Website hosting providers
Email service providers
Analytics providers
Payment or transaction service providers
Shipping and logistics providers
Technical support providers

These service providers are only permitted to use the information as necessary to provide their services.

We may also disclose information if required by law, legal process, or government authorities.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Loss or misuse
Alteration
Disclosure
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including business, contractual, legal, accounting, and security purposes.

8. International Data Transfers

Because we serve customers internationally, your information may be processed or stored in countries or regions different from your own.

Where required, we take reasonable measures to protect personal information during international transfers.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request information about how your data is used

To exercise any applicable privacy rights, please contact us using the contact information below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are intended for business and professional users and are not directed toward children.

We do not knowingly collect personal information from children where prohibited by applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

SHANGHAI KEHENG TOOLS CO., LTD.

Block A1118, No. 2, Lane 158, Gangye Road,
Xiaokunshan Town, Songjiang District, Shanghai, China